Returns

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dmartin
 
Posts: 2
Joined: Thu May 30, 2013 12:09 pm

Returns

Post by dmartin »

I need to return a cable that is not working and get a replacement.

ID70: TTL-232R-3V3 FTDI USB to TTL 3.3 Volt Cable

Confirmation # 467996 Dated 3/31/14

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Returns

Post by adafruit »

please post up how you're using it, confirming if it's not working, etc.

thanks!

dmartin
 
Posts: 2
Joined: Thu May 30, 2013 12:09 pm

Re: Returns

Post by dmartin »

I am having to go through another person for the answers to your questions.

On this particular cable, we cannot get the cable to acknowledge as a USB device when plugging it into the USB port of a computer. We can take any number of identical cables and plug them into the same USB port of the same computer and we see the auto-install of the device on the computer as we would expect.

I purchased the items but this person uses the items.

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adafruit_support_mike
 
Posts: 67446
Joined: Thu Feb 11, 2010 2:51 pm

Re: Returns

Post by adafruit_support_mike »

That does sound like a bad cable.

Send a note to [email protected] with a link to this thread and the folks there will get you a replacement. It would probably help to have your order number if that's handy.

ctusa1
 
Posts: 1
Joined: Mon Jun 09, 2014 2:14 pm

Re: Returns

Post by ctusa1 »

I have a defective powerswitch tail 2 which has never worked since purchase.

Please advise.

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adafruit_support_mike
 
Posts: 67446
Joined: Thu Feb 11, 2010 2:51 pm

Re: Returns

Post by adafruit_support_mike »

Send a note to [email protected] with a link to this thread and the folks there will arrange a replacement.

They may also arrange return shipping so we can examine the one that doesn't work and provide feedback to the vendor.

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