Invoice 379520 - Defective part - requesting RMA

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thombre
 
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Invoice 379520 - Defective part - requesting RMA

Post by thombre »

Hi there,

I received the Arduino Robot [pid 1499] today. It was generously wrapped with bubble wraps and had the seal in-tact. Upon opening the packaging, a SMD chip fell off. I can see the location where the chip is supposed to be. It is located exactly below the motor on the bottom board. I can provide pictures if you need them.

Could you please authorize the return? I had ordered this as a holiday present for my son so would it be possible to reserve a replacement while the stock lasts? I can ship this back as early as tomorrow.

Please let me know!

Thanks,
- ht

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adafruit_support_mike
 
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Re: Invoice 379520 - Defective part - requesting RMA

Post by adafruit_support_mike »

We'll certainly get you a new one.

While you still have it though, could you post a photo of the PCB and the chip please? That might give us more information about what happened. Usually it takes patience, skill, and explosives to knock an SMT chip loose.

Please also send a note to [email protected] with a link to this thread, and they'll get a replacement on its way to you.

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thombre
 
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Re: Invoice 379520 - Defective part - requesting RMA

Post by thombre »

Hi Mike,

> Usually it takes patience, skill, and explosives to knock an SMT chip loose.
I'd agree with that but I am out of luck on two out of those three, maybe all three!

I've attached 3 pictures taken with my smartphone, however if you would like to see hi-res pictures, please let me know.
-ht
Attachments
smd-chip-2.JPG
smd-chip-2.JPG (437.97 KiB) Viewed 410 times
bottom-pcb.JPG
bottom-pcb.JPG (127.12 KiB) Viewed 410 times
smd-chip.JPG
smd-chip.JPG (68.45 KiB) Viewed 410 times

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thombre
 
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Re: Invoice 379520 - Defective part - requesting RMA

Post by thombre »

a better picture.
Attachments
smd-from-microscope.png
smd-from-microscope.png (156.25 KiB) Viewed 404 times

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thombre
 
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Re: Invoice 379520 - Defective part - requesting RMA

Post by thombre »

a better picture of the pcb.
Attachments
bottom-pcb-from-microscope.png
bottom-pcb-from-microscope.png (364.27 KiB) Viewed 400 times

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adafruit_support_mike
 
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Re: Invoice 379520 - Defective part - requesting RMA

Post by adafruit_support_mike »

Thank you for the pictures.

If you haven't already contacted [email protected], please do.

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