Order recevied, package empty

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splud
 
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Joined: Mon Mar 24, 2014 4:09 pm

Order recevied, package empty

Post by splud »

.. except for the packing list.

There's packing tape across the seal flap at the one end and apparent slight ripping - consistent with the USPS machinery chewing it up.

However, when I enter the tracking number at the USPS to start a claim - they reject it as "currently not eligible for online claim filing". After sitting on hold for over an hour (no exaggeration), I was informed that the parcel apparently has no insurance.

Which is in conflict with the information on the invoice (Order #458100):

United States Postal Service (0.37lbs)(First-Class Mail incl. $0.75 insurance): Shipping: $4.61

(the colour is not just for emphasis, it's the way it appears on the invoice)

At this point, the USPS won't let me file a claim because insofar as they're concerned, there's no insurance, and even if I file a paper-based form claim with them, *I* have no proof that insurance was actually paid for. Apparently, the claim has to be processed by the seller.

In the meantime, I was rather hoping to have the items I ordered.

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Order recevied, package empty

Post by adafruit »

sorry to hear that :(

don't bother with USPS, they're not that helpful when it comes to these things :)

please email [email protected] and we'll take care of this for you immediately with a full replacement or refund!

include a link to this post in your email to support.

thanks,
adafruit support, phil

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