how to return a defective product

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twistedcry
 
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how to return a defective product

Post by twistedcry »

i got your 1 x Miniature Wireless USB Keyboard with Touchpad[ID:922] = $49.95 and the touch pad does not work on my rpi or my windows desktop computer i would like a working replacement or a refund how would i go about this i didn't seem to find return instructions or another means to contact you. every thing else on the unit works great!

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adafruit_support_bill
 
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Re: how to return a defective product

Post by adafruit_support_bill »

Just to be clear, the keypad works, but the touchpad does not? Does it appear in the Device Manager on your windows machine?

twistedcry
 
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Re: how to return a defective product

Post by twistedcry »

yes the keypad works perfectly on both the rpi and my windows pc. the touch pad does not work on ether and both the keypad and touch pad show up in the device manager on my windows pc

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adafruit_support_bill
 
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Re: how to return a defective product

Post by adafruit_support_bill »

OK. If you contact [email protected] with a link to this thread we can arrange for a replacement.

twistedcry
 
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Joined: Tue Apr 01, 2014 11:28 pm

Re: how to return a defective product

Post by twistedcry »

i can not get a email to sent to the email you provided
Mail Delivery Subsystem [email protected]
4:40 PM (0 minutes ago)

to me
Delivery to the following recipient failed permanently:

[email protected]

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain adafruit.com by adafruit.com. [207.58.139.247].

The error that the other server returned was:
550 No Such User Here"

----- Original message -----

DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
d=gmail.com; s=20120113;
h=mime-version:date:message-id:subject:from:to:content-type;
bh=bxagZQnci75nHXeX+MsfMqxtnsL2q6cBER8oLCdTwGE=;
b=Hlb5HuvQwBad6IH8r5HcTZTItXaWqukzT2kRlHXv7DMOOSr6lrciXoiBjZnTMt8amv
MzRwCFY0gQJZCnU/ZmLRvuifAZTyck9YPQ7erFhm/ld4pK8+foQfeeGVI9pxJmmqCggM
ZABJa9HK1GcsDpR5oVaG/A2TpN1xr7aabZsGqaDUGCbPx5iLioFDdVhi8uGXLWMFq17s
SaR/+X5S2OUW+Lp7DzbxwUFoAF+8L7sACUZuUbSo3YUaUlAGcSdHJlh8443kbKJpPAoP
F3AzVS6Bn/Osqkh/ZBdZhISYg2/DHE8ASzpzNdnKZhaj29WRsuDbOJAKoM267lPnjWUK
1hBQ==
MIME-Version: 1.0
X-Received: by 10.50.120.66 with SMTP id la2mr266939igb.1.1397162404592; Thu,
10 Apr 2014 13:40:04 -0700 (PDT)
Received: by 10.64.89.102 with HTTP; Thu, 10 Apr 2014 13:40:04 -0700 (PDT)
Date: Thu, 10 Apr 2014 16:40:04 -0400
Message-ID: <CAA+xZ_q2RCH4UJmyjBqyGmQvrZHiS5w2dSEnKwZWN5L6=-[email protected]>
Subject: replacement
From: Jon F <[email protected]>
To: [email protected]
Content-Type: multipart/alternative; boundary=047d7ba9796ad1c20c04f6b6389f

http://forums.adafruit.com/viewtopic.ph ... 61#p264561

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egutting
 
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Re: how to return a defective product

Post by egutting »

It's [email protected] spelling error....

twistedcry
 
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Joined: Tue Apr 01, 2014 11:28 pm

Re: how to return a defective product

Post by twistedcry »

thank you

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adafruit_support_bill
 
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Re: how to return a defective product

Post by adafruit_support_bill »

Sorry about the typo :(

twistedcry
 
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Joined: Tue Apr 01, 2014 11:28 pm

Re: how to return a defective product

Post by twistedcry »

its ok glad its all worked out!

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