Need to be contacted/responded to

Forum Administrative - NOT PROJECT OR "HELP"

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lubrock
 
Posts: 1
Joined: Mon Mar 31, 2014 8:09 pm

Need to be contacted/responded to

Post by lubrock »

I'm pretty unimpressed with Adafruit service right now. I made an order on April 1st and it still says "pending" under my account info. Why? There's no information. I've not been contacted in any way to let me know why my order has not been completed. I have written a message to you under the "contact us" portion of this website addressing this. I have waited for 3 days, and I have not received a response. There seems to be no way to talk to a human. I paid for 3 day shipping because I need the materials for a professional project. This has significantly delayed me. I would really like my materials. What's up?

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adafruit_support_rick
 
Posts: 35092
Joined: Tue Mar 15, 2011 11:42 am

Re: Need to be contacted/responded to

Post by adafruit_support_rick »

I've notified support of this situation. Please let me know here if you don't hear anything back from them today (Saturday).

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Need to be contacted/responded to

Post by adafruit »

hi louis,

the support team has emailed you twice, please check your spam folder. we needed to confirm the address, we emailed immediately, then when we did not hear back we emailed again.

if you do not find our emails in your spam folder (our emails were sent to your gmail account) - please post back here and let us know.

thanks,
adafruit support, phil

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Need to be contacted/responded to

Post by adafruit »

another update, we see you've been able to see our emails now and replied, we also called and left a message just in case.

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