faulty 5MP USB microscope

[tmig]

I hope this is the right place to post this. I bought a 5MP USB microscope last october and have hardly used it, so I decided to donate it to my local elementary school. Literally the day I was to bring it there (today) I tested it and it worked briefly, then the screen went gray and it no longer acquired images. I uninstalled and reinstalled everything with no luck. It did say it found the hardware and was installing drivers but there was no image. I feel bad to disappoint the school. I am wondering what my options are. Is there any warranty? Am I the only one who has had this kind of an early failure?

Tom M.

[adafruit_support_rick]

Unfortunately, this is well outside of our warranty period. Can you try it again with your computer, where it used to work? Perhaps it's an issue with the school's computer.

[tmig]

It never made it to the school computer. I tried it on the original computer before bringing it to school as well as setting up a clean install on another after it failed. No luck. The first one I ordered came DOA with the same problem, which you replaced, so I am 2 for 2 bad microscopes.. This is not a product I would ever buy again or recommend. Cheap. I can see why the warranty is so short.

I looked around and I see this is a common failure for this device. Has anyone successfully revived one? I am an Senior EE and if somebody has successfully repaired it I would like to know.

Tom M.

[adafruit2]

We have instituted a stricter QC process for this item as of a couple months ago with double-checking. It sounds like you ordered before that time! Please email support@adafruit with a link to this thread, we can try sending you a new microscope or giving you store credit.