Replacement

Forum Administrative - NOT PROJECT OR "HELP"

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
infin1123
 
Posts: 4
Joined: Sun Jul 13, 2014 6:36 pm

Replacement

Post by infin1123 »

I bought the 12mm Diffused Thin Digital RGB LED Pixels (Strand of 25) lights and when I plugged them in for the first time, two of the lights started smoking. I would like a replacement set of lights. These were bought less than a week ago
link to lights https://www.adafruit.com/product/322
order number - 535106-9583684558
I'd like to return it as soon as possible and
get a replacement for it as soon as possible.
Thank you

User avatar
Franklin97355
 
Posts: 23912
Joined: Mon Apr 21, 2008 2:33 pm

Re: Replacement

Post by Franklin97355 »

What did you use to power them and could you post a picture of the LEDs that were smoking? Thanks.

infin1123
 
Posts: 4
Joined: Sun Jul 13, 2014 6:36 pm

Re: Replacement

Post by infin1123 »

I used a 2 amp power supply and here is a picture of one of the lights
Attachments
20140713_180058.png
20140713_180058.png (842.54 KiB) Viewed 339 times

User avatar
Franklin97355
 
Posts: 23912
Joined: Mon Apr 21, 2008 2:33 pm

Re: Replacement

Post by Franklin97355 »

WOW 2 amps how many volts?

infin1123
 
Posts: 4
Joined: Sun Jul 13, 2014 6:36 pm

Re: Replacement

Post by infin1123 »

5. Like the one sold in the kit https://www.adafruit.com/product/461
I tried another lower one before and nothing would work.

User avatar
Franklin97355
 
Posts: 23912
Joined: Mon Apr 21, 2008 2:33 pm

Re: Replacement

Post by Franklin97355 »

Please email [email protected] with a link to this thread for a replacement. If you have a meter check the output of your power supply before connecting it to the new lights.

infin1123
 
Posts: 4
Joined: Sun Jul 13, 2014 6:36 pm

Re: Replacement

Post by infin1123 »

I will do that, Thank you.

Locked
Please be positive and constructive with your questions and comments.

Return to “Administrative (closed)”