Order 548244-5259088820 Damaged screen.

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jjkinternational
 
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Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

I just received the screen in the order below and it is damaged. Please see the picture attached at the top center of the screen. This was only powered on for maybe 5min, I only used the power supply from the order. The screen gets so hot it will burn you at the top where the tinfoil covering is. I am assuming it melted the actual screen. This is not a configuration issue, it's a defective part.

Please advise ASAP as this was like this out of the box. I would like a replacement and do not want to pay return shipping or any additional brokerage and taxes out of my pocket for the replacement.
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Damaged Screen
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Franklin97355
 
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Re: Order 548244-5259088820 Damaged screen.

Post by Franklin97355 »

Please advise ASAP as this was like this out of the box. I would like a replacement and do not want to pay return shipping or any additional brokerage and taxes out of my pocket for the replacement.

Please email [email protected] with a link to this thread and they will arrange something with you.

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

I received the replacement and the exact same thing has happened to this screen. Too hot to touch and the screen is now melted at the top.

The replacement screen was used with the ORIGINAL recommended power adapter. Please advise ASAP.

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Franklin97355
 
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Re: Order 548244-5259088820 Damaged screen.

Post by Franklin97355 »

What are you using for a power supply? We have found running at 5V reduces or eliminates this problem.

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

I am using the 12v 1a power supply the site recommended for the screen.

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Franklin97355
 
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Re: Order 548244-5259088820 Damaged screen.

Post by Franklin97355 »

That seems to be a problem. If you have a 5V power supply please try that instead. Also which screen are you using?

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

What was purchased was below:

1 x HDMI 4 Pi: 7" Display 1280x800 IPS - HDMI/VGA/NTSC/PAL[ID:1931] =$114.95
1 x 12 VDC 1000mA regulated switching power adapter - UL listed[ID:798] =$8.95

I do not have any other power supplies to test with.

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adafruit2
 
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Re: Order 548244-5259088820 Damaged screen.

Post by adafruit2 »

Can you post the BACK of the display? we want to see if there's any damage there.

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

Sure, I'm at work now so I'll get you images of both displays tonight and update.

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

Please see screensshot of the back of the display.
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2014-08-28 18.57.49.png
2014-08-28 18.57.49.png (707.44 KiB) Viewed 305 times

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

Was the screenshot what you wanted or do you need a different pic?

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

Not sure if you are waiting on me for something? Please advise ASAP.

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adafruit2
 
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Re: Order 548244-5259088820 Damaged screen.

Post by adafruit2 »

Hi, nothing else needed at this moment - it was a long weekend in the USA so we're getting back to this today :)

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adafruit2
 
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Re: Order 548244-5259088820 Damaged screen.

Post by adafruit2 »

We're poking at this now. One of the reasons we didn't see this earlier is that we use 9VDC in the shop and we did test with 12VDC but maybe not long enough to see this issue (we use a bench supply to determine power draw)

we'll update with more more shortly!

jjkinternational
 
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Re: Order 548244-5259088820 Damaged screen.

Post by jjkinternational »

Thanks for the update...

I would say in under 5 min for sure the unit should feel too hot to be normal and past that you should see damage start on the top.

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