Infragram camera not working

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CamEra2014
 
Posts: 4
Joined: Mon Jul 07, 2014 7:08 pm

Infragram camera not working

Post by CamEra2014 »

Hi,

Recently I ordered an Infragram camera (http://www.adafruit.com/products/1722) on invoice No. 527690 24 June 2014, which arrived a few days ago.

I have tried this unit with three computers, 1x Win XP and 2x Win 7 and it will not show images. Each time the drivers install perfectly and Windows has no issues. Using a webcam program to view the video stream results in a black screen. I have used two different webcam apps to try to view it.

Attached is a pdf showing screen captures using a laptop. It shows that the drivers load perfectly without issue but the camera only streams black images. It also shows that the standard laptop webcam works perfectly with the Manycam app.

I have extensive experience using webcams as I have several projects where standard analog cameras (about 20 at present) are connected to PC’s to grab images at set intervals. This problem appears to be something wrong with the actual camera, the interface is obviously working as the drivers load without issue.

I think the best answer is to have it replaced so an RMA # would be appreciated.

CamEra2014
 
Posts: 4
Joined: Mon Jul 07, 2014 7:08 pm

Re: Infragram camera not working

Post by CamEra2014 »

tried to add a pdf and a docx file but system won't allow it. You will have to just believe me!

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Franklin97355
 
Posts: 23911
Joined: Mon Apr 21, 2008 2:33 pm

Re: Infragram camera not working

Post by Franklin97355 »

Sorry, All support is managed by publiclab - you should contact them directly. http://publiclab.org/

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