Faulty HDMI to VGA adapter, PID 1151

Breakout boards, sensors, other Adafruit kits, etc.

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
Edisonlin
 
Posts: 2
Joined: Thu Jul 17, 2014 12:46 am

Faulty HDMI to VGA adapter, PID 1151

Post by Edisonlin »

Hi, I think I got a faulty HDMI to VGA Video + Audio Adapter.
PRODUCT ID: 1151; http://www.adafruit.com/products/1151
Obtained the item on 7/8, 2014.

Initially, the HDMI-to-VGA adapter worked properly for ~5 hours, then the image/signal on my monitor disappeared suddenly. The following photos are the current situations when I used HDMI-to-VGA cable.

However, when I used another cable (HDMI-to-DVI-D cable) I bought from a nearby store, the new cable works properly for my Pi. The photos are shown as follows,

I am pretty much sure that my VGA-to-VGA male cable is working because I can display my desktop image to my monitor through that VGA-to-VGA male cable. Therefore, the possible reason for no display on my monitor is due to the broken HDMI-to-VGA adapter. Please assist me with this. If your need any further information, I can cooperate with you. I would like to return the item. Thank you.
Attachments
HDMI_VGA_1_Cable
HDMI_VGA_1_Cable
HDMI_VGA_1_Cable.jpg (727.61 KiB) Viewed 332 times
HDMI_VGA_Display_Failure
HDMI_VGA_Display_Failure
HDMI_VGA_4_Failure.jpg (782.25 KiB) Viewed 332 times
HDMI_DVI-D_Display_Success
HDMI_DVI-D_Display_Success
HDMI_DVI-D_4_Success.jpg (905 KiB) Viewed 332 times

User avatar
Franklin97355
 
Posts: 23912
Joined: Mon Apr 21, 2008 2:33 pm

Re: Faulty HDMI to VGA adapter, PID 1151

Post by Franklin97355 »

Please email [email protected] with a link to this thread for a replacement or refund.

Edisonlin
 
Posts: 2
Joined: Thu Jul 17, 2014 12:46 am

Re: Faulty HDMI to VGA adapter, PID 1151

Post by Edisonlin »

Hi Frank,
Thanks for your prompt response. I have emailed Support team and received an instruction of replacing an new order. The process is pretty efficient. Thanks for offering this awesome customer service! : )

Locked
Please be positive and constructive with your questions and comments.

Return to “Other Products from Adafruit”