problem with UNO drivers
Moderators: adafruit_support_bill, adafruit

problem with UNO drivers

by jreich on Mon Dec 26, 2011 5:29 pm

Followed several of the guides but cannot my new UNO board to install. Windows 7 OS.
Dowloaded drivers from http://arduino.cc/en/Main/Software
tried 0022 and 1.0

When I plug in my board I get solid green and solid orange light. Auto hardware update fails after about 2 - 3 minutes.

I go to device manager and under Other Devices I find ATmega16u2 DFU
Right click-->Update Driver Software
navigate to the unzipped folder (previously copied to my desktop)
tried it with and without include subfolders. I am careful to only navigate to root folder
C:\Users\john\Desktop\arduino-0022\drivers
and not go to
C:\Users\john\Desktop\arduino-0022\drivers\FTDI USB Drivers

and when I hit Next I get message
Windows was unable to install your ATmega16u2 DFU
Windows could not find driver software for your device

Feel like I'm doing everything right? Any help would be so appreciated. Was hoping to start playing around today.

Bad board perhaps? I saw some posts that indicate the orange light should blink but mine is solid.

john
Attachments
problems.jpg
problems.jpg (116.14 KiB) Viewed 3443 times
jreich
 
Posts: 3
Joined: Mon Dec 26, 2011 5:11 pm

Re: problem with UNO drivers

by adafruit_support_bill on Tue Dec 27, 2011 7:56 am

I go to device manager and under Other Devices I find ATmega16u2 DFU

Interesting. When I plug one in to a Windows 7 machine (64 bit) it shows up as "Unknown Device".

It looks like you are selecting the correct path. Does the file "Arduino UNO REV3.inf" exist in the "Drivers" folder?
User avatar
adafruit_support_bill
 
Posts: 29639
Joined: Sat Feb 07, 2009 9:11 am

Re: problem with UNO drivers

by jreich on Tue Dec 27, 2011 9:19 am

Yes. The file is indeed there. I probably spent 2-3 hours trying to get this going yesterday. 2 different machines. One windows 7 on Vista - same thing both times. Now I've run out computers.

john
jreich
 
Posts: 3
Joined: Mon Dec 26, 2011 5:11 pm

Re: problem with UNO drivers

by adafruit_support_bill on Tue Dec 27, 2011 9:43 am

Did you get this UNO from Adafruit? I'm not sure why yours shows up in Device Manager differently than what I have here. Perhaps the 16U2 is not programmed properly? This procedure shows an 8U2, but the new 16U2 firmware is available now as well.
User avatar
adafruit_support_bill
 
Posts: 29639
Joined: Sat Feb 07, 2009 9:11 am

Re: problem with UNO drivers

by jreich on Tue Dec 27, 2011 10:30 am

Yes - this was purchased from adafruit via the Starter Kit. I don't really know anything about the firmware??
Do you think the fact that when I plug the board in the green and orange light are both solid is indicative of anything? One of the guides said the orange light should blink.

I'm really at wits end here. Any use in calling for a new board? Perhaps defective?

John
jreich
 
Posts: 3
Joined: Mon Dec 26, 2011 5:11 pm

Re: problem with UNO drivers

by adafruit_support_bill on Tue Dec 27, 2011 11:03 am

Do you think the fact that when I plug the board in the green and orange light are both solid is indicative of anything? One of the guides said the orange light should blink.

The bootloader should give you three quick blinks when you power it up. Ones I have used also had the "blink" sample program loaded by default. It sounds like neither processor (328 or 16U2) was programmed. Contact support@adafruit.com about a replacement and include a link to this thread.
User avatar
adafruit_support_bill
 
Posts: 29639
Joined: Sat Feb 07, 2009 9:11 am

Re: problem with UNO drivers

by jamesc4s on Wed Dec 28, 2011 12:55 am

It seems like the primary function of 0023 was to provide support Uno V3. Have you tried the drivers provided with 0023 (or 1.0)?
User avatar
jamesc4s
 
Posts: 115
Joined: Sun Sep 26, 2010 10:49 pm
Location: Austin, TX