Battery pack not working

[Marcele64]

Hi-
The LED's light up fine when my Flora is connected to the computer. However, they do not turn on when I connect the battery pack to the flora and turn the switch to ON. I have triple checked that the batteries are installed correctly and have even changed the batteries. Still, it does not work.

Do I have a defective battery pack?

Marcele

[adafruit_support_mike]

The easiest way to check is to test the pack's output wires (or the points where power comes into your Flora) with a voltmeter.

[Marcele64]

When I put the positive lead on the Vbatt and the negative lead to ground on my flora board, my multimeter measures 10.5mv.

Am I doing this right?

[adafruit_support_bill]

Can you post a photo of how you have everything connected?

[Marcele64]

The battery pack is connected to Flora. I've got the positive lead touching the VBatt pin and the negative lead touching ground.

Marcele

[Marcele64]

I tried to upload the photos, but they didn't appear. Hold on. They're too big.

[adafruit_support_bill]

You should be able to re-size them to about 800x600

[Marcele64]

Ok, here they are.

[adafruit_support_bill]

Contact support@adafruit.com with a link to this thread. They will arrange a replacement for you.

[Marcele64]

Hi-
I received the replacement battery pack in the mail several days ago. Thanks - the delivery was so fast. I didn't get a chance to use it until today. I installed the batteries, plugged the new one into my Flora and still, the led's on the board do not light up. My multimeter reads 5.1 mv. I highly doubt that two battery packs in a row could be defective. I'm assuming there's a bad connection on the Flora board. The USB connection works fine.

What do you think?

Marcele

[adafruit_support_bill]

I agree. Two defective battery packs is unlikely. I suspect there is bad connection from the battery connector on the Flora. Contact support@adafruit.com once more with a link to this thread and ask for a replacement Flora.