I'm sure you fulfill very quickly and all that, but I'm a bit disappointed right now. While shopping today, I saw an item that was out of stock. I requested a restocking notification for the item and then completed my shopping and checkout. Minutes later, I get a notification saying the item is back in stock. However, because there's no way to modify, cancel and restart or call you, I can't order the part in question without incurring new shipping charges.
It would be great if that email included a link that enabled me to add the item to the freshly created order.
Modifying Order
Moderators: adafruit_support_bill, adafruit
Please be positive and constructive with your questions and comments.
-
- Posts: 12151
- Joined: Thu Apr 06, 2006 4:21 pm
Re: Modifying Order
thanks for the note, once an order is placed it's processed and shipped, we cannot modify an order. you can always email [email protected] and we can see what's possible.
-
- Posts: 1
- Joined: Mon Jun 10, 2013 3:23 am
Re: Modifying Order
Minutes later, I get a notification saying the item is back in stock. However, because there's no way to modify, cancel and restart or call you, I can't order the part in question without incurring new shipping charges.
- adafruit_support_bill
- Posts: 88096
- Joined: Sat Feb 07, 2009 10:11 am
Re: Modifying Order
As noted above, you can always email [email protected] and we can see what's possible. But once it is processed and shipped, changes and additions are no longer possible.
Please be positive and constructive with your questions and comments.