Modifying Order

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qwljkera
 
Posts: 1
Joined: Wed Jun 05, 2013 2:40 pm

Modifying Order

Post by qwljkera »

I'm sure you fulfill very quickly and all that, but I'm a bit disappointed right now. While shopping today, I saw an item that was out of stock. I requested a restocking notification for the item and then completed my shopping and checkout. Minutes later, I get a notification saying the item is back in stock. However, because there's no way to modify, cancel and restart or call you, I can't order the part in question without incurring new shipping charges.

It would be great if that email included a link that enabled me to add the item to the freshly created order.

adafruit
 
Posts: 12151
Joined: Thu Apr 06, 2006 4:21 pm

Re: Modifying Order

Post by adafruit »

thanks for the note, once an order is placed it's processed and shipped, we cannot modify an order. you can always email [email protected] and we can see what's possible.

Liza2
 
Posts: 1
Joined: Mon Jun 10, 2013 3:23 am

Re: Modifying Order

Post by Liza2 »

Minutes later, I get a notification saying the item is back in stock. However, because there's no way to modify, cancel and restart or call you, I can't order the part in question without incurring new shipping charges.

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adafruit_support_bill
 
Posts: 88096
Joined: Sat Feb 07, 2009 10:11 am

Re: Modifying Order

Post by adafruit_support_bill »

As noted above, you can always email [email protected] and we can see what's possible. But once it is processed and shipped, changes and additions are no longer possible.

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