Defects on 2 Miniature Wireless USB Keybords

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schaller
 
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Defects on 2 Miniature Wireless USB Keybords

Post by schaller »

Hello, we have technical problems on 3 Miniature Wireless USB Keybords Ref. 922 that you deliver.
They have a defect (Waranty):
The first and the second has a mistake on certain keys (Certain keys do not respond.)
The thirt have a problem with the toutch pad (The toutch pad do not work.)

Do you have a solution to replace them. The shipping costs are too high compared to the value of the keyboards if we send them to the states.

If you have a bether solution, please let me know.
Thanks a lot !

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adafruit_support_mike
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by adafruit_support_mike »

If there's a problem with the hardware, we pay for return shipping.

Just to check, have you fully charged all three keyboards?

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schaller
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by schaller »

Hi, I check the 3 keyboards, one is defect

Can you sand us a return form.

Thanks a lot !
Alain

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adafruit_support_mike
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by adafruit_support_mike »

How did you test them?

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schaller
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by schaller »

I connected the keyboard to the USB port on my computer to charged it. After one day I connect the USB Wifi key and I test the Keyboard. All functions work only the touchpad does not work correctly.

Best regards !
Alain Urbing

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Re: Defects on 2 Miniature Wireless USB Keybords

Post by adafruit_support_mike »

Thank you. Send a note to [email protected] with a link to this thread and the folks there will help you.

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schaller
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by schaller »

Hello, we have technical problems on 5 Miniature Wireless USB Keyboards Ref. 922 that you deliver.
All the 5 Keyboards have problems with the touch pad. We had load all Keyboard an testing, but they have all the same problems.

Do you have a Solution to replace them? The shipping costs are too high compared to the value of the keyboards if we send them to the states.

Thank you

Syré

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Re: Defects on 2 Miniature Wireless USB Keybords

Post by adafruit_support_mike »

What problem do they have, and how have you tested them?

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schaller
 
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Re: Defects on 2 Miniature Wireless USB Keybords

Post by schaller »

Before we have tested, we charged the Battery completly.
All the Keyboards have Problems with the Touch Pad. When we connect them with the PC, the mouse run over the Desktop without touching the Pad.

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Re: Defects on 2 Miniature Wireless USB Keybords

Post by adafruit_support_mike »

Thank you.

Send a note to [email protected] with a link to this thread and the folks there will arrange a replacement. We may also arrange return shipping so we can examine the devices in our own lab in order to see what went wrong.

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