Your request for information was forwarded to us from the Hakko Japan website. For future reference please go to www.HakkoUSA.com.
Changes in the Temp Adjustment mode will affect the iron’s performance. If you reset the unit to factory setting this will not guarantee that the offset to the tip is correct. The only way to do so is with a tip thermometer. I can offer your customer the option of sending it to us so we can restore the settings. There is a $10 labor fee but I will waive this if him if he would like to send it in.
Please advise how you would like to proceed.
Customer Service Supervisor
American Hakko Products Inc
Direct Line: 1-661-219-0268
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