USB Microscope (PID 636) Grey Screen

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idkradio
 
Posts: 1
Joined: Sun Dec 29, 2013 1:24 pm

USB Microscope (PID 636) Grey Screen

Post by idkradio »

Hi,
I got my scope yesterday and got the drivers installed (v2.5) and everything was working fine. Today I went to look at something and it was fine for a few minutes, but when I went to switch the preview resolution the sensor stopped being recognized (I had swapped resolutions the previous night without issue). I re-installed the drivers and the software package restarted the plug and play services etc. The scope is finally being recognized as a sensor in the program now, but all I can see is a gray block. The image capture still functions as well as the LED ring, but no actual image is being shown, so I think the camera itself is dead. Thoughts?

Edit: I should mention I'm using windows 8.1

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adafruit_support_rick
 
Posts: 35092
Joined: Tue Mar 15, 2011 11:42 am

Re: USB Microscope (PID 636) Grey Screen

Post by adafruit_support_rick »

Please email [email protected] with a link to this thread for a replacement scope

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