5MP USB microscope - PID 636 DOA - nearly

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PlastiBots
 
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5MP USB microscope - PID 636 DOA - nearly

Post by PlastiBots »

Wonderful... Was super excited to try this out.. Installed the driver and software that came in the package and worked for about a minute. Changed the resolution higher and poof - nothing, gray screen. Went to the product link and downloaded and installed the software package that is linked here, same issue. Gray screen. Computer installs driver and says a camera is available, camera LEDs light up, but nothing shows up in Microcapture... What now Adadfruit? BTW what does the gray button do?

Order # # 405269

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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by adafruit_support_rick »

Please email [email protected] with a link to this thread for a replacement

Curious:
what operating system are you using?

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PlastiBots
 
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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by PlastiBots »

Already did that. Check with Kelly. I'm using Win 7.

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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by adafruit_support_rick »

I know about the email to Kelly - the procedure is that we OK the replacement here so you'll have to email again, this time with a link to this thread. That's how it works.

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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by PlastiBots »

Email sent (again).

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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by PlastiBots »

Got the new microscope and it works fine. Thanks for resolving the issue quickly.

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Re: 5MP USB microscope - PID 636 DOA - nearly

Post by adafruit_support_rick »

Cool. You're welcome! :D

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