Wonderful... Was super excited to try this out.. Installed the driver and software that came in the package and worked for about a minute. Changed the resolution higher and poof - nothing, gray screen. Went to the product link and downloaded and installed the software package that is linked here, same issue. Gray screen. Computer installs driver and says a camera is available, camera LEDs light up, but nothing shows up in Microcapture... What now Adadfruit? BTW what does the gray button do?
Order # # 405269
5MP USB microscope - PID 636 DOA - nearly
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Please be positive and constructive with your questions and comments.
- PlastiBots
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- adafruit_support_rick
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Re: 5MP USB microscope - PID 636 DOA - nearly
Please email [email protected] with a link to this thread for a replacement
Curious:
what operating system are you using?
Curious:
what operating system are you using?
- PlastiBots
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Re: 5MP USB microscope - PID 636 DOA - nearly
Already did that. Check with Kelly. I'm using Win 7.
- adafruit_support_rick
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Re: 5MP USB microscope - PID 636 DOA - nearly
I know about the email to Kelly - the procedure is that we OK the replacement here so you'll have to email again, this time with a link to this thread. That's how it works.
- PlastiBots
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Re: 5MP USB microscope - PID 636 DOA - nearly
Email sent (again).
- PlastiBots
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Re: 5MP USB microscope - PID 636 DOA - nearly
Got the new microscope and it works fine. Thanks for resolving the issue quickly.
- adafruit_support_rick
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Re: 5MP USB microscope - PID 636 DOA - nearly
Cool. You're welcome!
Please be positive and constructive with your questions and comments.