5MP USB Microscope - worked for one day

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jblsys
 
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Joined: Thu Jan 30, 2014 11:42 pm

5MP USB Microscope - worked for one day

Post by jblsys »

Hi,

I received the microscope yesterday and plugged it in to my mac and it worked perfectly. Today I tried and it no longer works. I tried on a second computer without success.

I checked the console and see there are some messages:

1/30/2014 7:20:23.633 PM VDCAssistant[492]: AVF encoder error: fail to create accelerator instance
1/30/2014 7:20:23.638 PM VDCAssistant[492]: VDCAssistant: Found a camera (0xfa1440000ac83420) , but was not able to start it up (0xe00002c0 -- (iokit/common) no such device)
1/30/2014 7:20:23.638 PM VDCAssistant[492]: VDCAssistant::DeviceArrived Got error (0xe00002c0), waiting to see if the device shows up again

Both macs are running BANNED

I think its dead Jim :(

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adafruit_support_mike
 
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Re: 5MP USB Microscope - worked for one day

Post by adafruit_support_mike »

For the sake of testing, try the demo version of this software: http://edhsw.com/mixscope/

The Mac version of the software for that 'scope seems to be kind of an afterthought, and mixscope frankly works better. The downside is that it's an $18 purchase for the full version. The demo mode will let us do a comparison test and give us hints about whether you're seeing a hardware or software issue.

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jblsys
 
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Re: 5MP USB Microscope - worked for one day

Post by jblsys »

I tried the mixscope software, it could not find the microscope even though it was plugged in.

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jblsys
 
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Re: 5MP USB Microscope - worked for one day

Post by jblsys »

I have also tested the microscope on a windows XP machine.

I get a grey screen. Screenshot attached

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adafruit_support_mike
 
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Re: 5MP USB Microscope - worked for one day

Post by adafruit_support_mike »

That confirms a hardware failure, so let's get you a new one.

Send a note to [email protected] with a link to this thread and the folks there will help you.

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