Product id: 322, one pixel always lit
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Product id: 322, one pixel always lit

by jenski on Thu Mar 14, 2013 9:15 am

Hi,
i ordered a couple of #322 led strands a while back and had one led in one strand flickering different colours for a while but now it´s constantly lit white.
How should i go about getting a replacement for this?( btw i do not think i signed up for the forums at the same time i ordered, seem to recall a question regarding that while ordering)
Thanks Jens
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Re: Product id: 322, one pixel always lit

by adafruit_support_bill on Fri Mar 15, 2013 4:39 am

Hi. I moved this topic to the appropriate forum. When did you purchase these strips?
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Re: Product id: 322, one pixel always lit

by jenski on Fri Mar 15, 2013 7:14 am

Hi,
sorry about posting it in the wrong forum!
i received them either late last year or early this year, can´t really remember.
My order number was #210905.
Thanks!
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Re: Product id: 322, one pixel always lit

by adafruit_support_bill on Fri Mar 15, 2013 7:50 am

And when did you start having problems with the strip?
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Re: Product id: 322, one pixel always lit

by jenski on Fri Mar 15, 2013 9:13 am

Almost immediately, i´m using them in an ambient lightning system and it took me a while before noticing. so can´t say for sure when it started, and i´m guessing it´s not a loose solder since all leds before and after act as they are supposed to.
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Re: Product id: 322, one pixel always lit

by adafruit_support_bill on Fri Mar 15, 2013 9:26 am

OK. It is beyond our usual replacement period. But if you contact support@adafruit.com with a link to this thread we can work something out for you.
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Re: Product id: 322, one pixel always lit

by jenski on Fri Mar 15, 2013 10:06 am

allright i´ll do that, and thanks for the help!
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