Product id: 322, one pixel always lit

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

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jenski
 
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Product id: 322, one pixel always lit

Post by jenski »

Hi,
i ordered a couple of #322 led strands a while back and had one led in one strand flickering different colours for a while but now it´s constantly lit white.
How should i go about getting a replacement for this?( btw i do not think i signed up for the forums at the same time i ordered, seem to recall a question regarding that while ordering)
Thanks Jens

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adafruit_support_bill
 
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Re: Product id: 322, one pixel always lit

Post by adafruit_support_bill »

Hi. I moved this topic to the appropriate forum. When did you purchase these strips?

jenski
 
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Re: Product id: 322, one pixel always lit

Post by jenski »

Hi,
sorry about posting it in the wrong forum!
i received them either late last year or early this year, can´t really remember.
My order number was #210905.
Thanks!

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adafruit_support_bill
 
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Re: Product id: 322, one pixel always lit

Post by adafruit_support_bill »

And when did you start having problems with the strip?

jenski
 
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Re: Product id: 322, one pixel always lit

Post by jenski »

Almost immediately, i´m using them in an ambient lightning system and it took me a while before noticing. so can´t say for sure when it started, and i´m guessing it´s not a loose solder since all leds before and after act as they are supposed to.

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adafruit_support_bill
 
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Re: Product id: 322, one pixel always lit

Post by adafruit_support_bill »

OK. It is beyond our usual replacement period. But if you contact [email protected] with a link to this thread we can work something out for you.

jenski
 
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Re: Product id: 322, one pixel always lit

Post by jenski »

allright i´ll do that, and thanks for the help!

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