Hi,
i ordered a couple of #322 led strands a while back and had one led in one strand flickering different colours for a while but now it´s constantly lit white.
How should i go about getting a replacement for this?( btw i do not think i signed up for the forums at the same time i ordered, seem to recall a question regarding that while ordering)
Thanks Jens
Product id: 322, one pixel always lit
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- adafruit_support_bill
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Re: Product id: 322, one pixel always lit
Hi. I moved this topic to the appropriate forum. When did you purchase these strips?
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- Posts: 4
- Joined: Tue Jan 01, 2013 7:40 am
Re: Product id: 322, one pixel always lit
Hi,
sorry about posting it in the wrong forum!
i received them either late last year or early this year, can´t really remember.
My order number was #210905.
Thanks!
sorry about posting it in the wrong forum!
i received them either late last year or early this year, can´t really remember.
My order number was #210905.
Thanks!
- adafruit_support_bill
- Posts: 88093
- Joined: Sat Feb 07, 2009 10:11 am
Re: Product id: 322, one pixel always lit
And when did you start having problems with the strip?
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- Posts: 4
- Joined: Tue Jan 01, 2013 7:40 am
Re: Product id: 322, one pixel always lit
Almost immediately, i´m using them in an ambient lightning system and it took me a while before noticing. so can´t say for sure when it started, and i´m guessing it´s not a loose solder since all leds before and after act as they are supposed to.
- adafruit_support_bill
- Posts: 88093
- Joined: Sat Feb 07, 2009 10:11 am
Re: Product id: 322, one pixel always lit
OK. It is beyond our usual replacement period. But if you contact [email protected] with a link to this thread we can work something out for you.
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- Posts: 4
- Joined: Tue Jan 01, 2013 7:40 am
Re: Product id: 322, one pixel always lit
allright i´ll do that, and thanks for the help!
Please be positive and constructive with your questions and comments.