Recently purchased NeoRing two pixels won't light

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

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ebrodeur
 
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Joined: Tue Nov 12, 2013 6:45 am

Recently purchased NeoRing two pixels won't light

Post by ebrodeur »

Hi Adafruit support folks!

So I don't typically post on forums and I sent an email to support to get directed here. I apologize in advance if I messed up the etiquette.

I picked up one of your neorings, but the input pin didn't work. After playing around I figured out if I jumpered the middle pin on the ring two led's down, I could get 14 of 16 to light and it appears and it seems the first led in the strip is the issue.

Here's a dropbox link to some photos I tried to snap to show what I was doing. https://www.dropbox.com/sc/qobvk1clobly2s6/587wDrIJ4o

I first discovered this after unboxing it last week and just using jumper wires, this weekend I soldered it just to ensure I was not the cause.

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adafruit_support_bill
 
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Joined: Sat Feb 07, 2009 10:11 am

Re: Recently purchased NeoRing two pixels won't light

Post by adafruit_support_bill »

Thanks for the photos, they show the problem pretty clearly. It looks like you have one with a bad pixel. If you contact [email protected] with a link to this thread, we can send out a replacement.

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