Help, support! Lightning EL cable no longer working

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

Moderators: adafruit_support_bill, adafruit

Please be positive and constructive with your questions and comments.
Locked
User avatar
lax_ste
 
Posts: 17
Joined: Thu Oct 25, 2012 12:32 pm

Help, support! Lightning EL cable no longer working

Post by lax_ste »

I have a black lightning EL charging cable (order # 392005 , part # 1238) has ceased 'EL'ing' and usually won't charge the device at all. Who do I contact to get it repaired / replaced?

User avatar
adafruit_support_mike
 
Posts: 67446
Joined: Thu Feb 11, 2010 2:51 pm

Re: Help, support! Lightning EL cable no longer working

Post by adafruit_support_mike »

Just to check, when did you buy it? (The people with access to the sales records work up where that big glowy sky-thing is) ;-)

User avatar
lax_ste
 
Posts: 17
Joined: Thu Oct 25, 2012 12:32 pm

Re: Help, support! Lightning EL cable no longer working

Post by lax_ste »

Hi Mike,

The order was places on 12/8/13. It was one of those things where it worked perfectly until it didn't work at all.

Thank You.

User avatar
adafruit_support_mike
 
Posts: 67446
Joined: Thu Feb 11, 2010 2:51 pm

Re: Help, support! Lightning EL cable no longer working

Post by adafruit_support_mike »

Okay, let's get you a replacement.

Send a note to [email protected] with a link to this thread and the folks there will help you.

User avatar
lax_ste
 
Posts: 17
Joined: Thu Oct 25, 2012 12:32 pm

Re: Help, support! Lightning EL cable no longer working

Post by lax_ste »

Will do, thanks Mike

Locked
Please be positive and constructive with your questions and comments.

Return to “Glowy things (LCD, LED, TFT, EL) purchased at Adafruit”