Who do i talk to about a defective part?

EL Wire/Tape/Panels, LEDs, pixels and strips, LCDs and TFTs, etc products from Adafruit

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sycomix
 
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Joined: Thu Jul 24, 2014 12:35 pm

Who do i talk to about a defective part?

Post by sycomix »

https://learn.adafruit.com/adafruit-pit ... i/overview

I am 99.999% sure it is the screen and not the assembly as i did both at once and one works great the other... not so much just kind of a white blob.

I metered all solder points for the GPIO connector and they all pass well and are good and clean, no flux or anything that looks as though it would cause a short. the PI boards are fine i swap the malfunctioning screen on to a working rig to test and got the same result. Order: 543230-9580382040 was the relevant info to check the order. I find it odd one works great and other does not given identical installation and configuration.

pics are to big to upload but here are links
Good Screen: http://valaura.tk/screens/20140724_114110.jpg
Bad Screen: http://valaura.tk/screens/20140724_114117.jpg

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Franklin97355
 
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Joined: Mon Apr 21, 2008 2:33 pm

Re: Who do i talk to about a defective part?

Post by Franklin97355 »

Not sure either. Soldering looks fine. Please email [email protected] with a link to this thread for an exchange

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