BBB does not appear as USB device
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BBB does not appear as USB device

by wcritchie on Thu Jun 20, 2013 4:58 am

Brand new BBB, followed directions to connect USB and install Mac drivers. BBB does not show up as a USB drive (or at all) and browsing to 192.168.7.2 times out.

I've tried:
- reflashing several times
- connected to Windows machine
- different mini-usb cable
- booted Angstrom from microSD card

The board works; when HDMI monitor and keyboard/mouse is connected, the desktop runs just fine.

Anything else to try or should I request an RMA?

Thanks for any ideas.
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Re: BBB does not appear as USB device

by adafruit_support_mike on Thu Jun 20, 2013 8:53 pm

What operating system are you using, and have you installed the appropriate drivers?
When you void a product warranty, you give up your right to sue the manufacturer if something goes wrong and accept full responsibility for whatever happens next. And then you truly own the product.
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Re: BBB does not appear as USB device

by wcritchie on Fri Jun 21, 2013 5:02 am

Mac OS X 10.8.4 w/ HoRNDIS Rel 4 and FDTI_Ser installed. Also tried on a window XP machine with the required drivers installed.
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Re: BBB does not appear as USB device

by adafruit_support_mike on Fri Jun 21, 2013 6:42 pm

That sounds like a possible problem with the USB hardware.

Check the support forums for the BB: http://beagleboard.org/Support/Hardware%20Support , and if you can't find anything there, you'll need to do an RMA through the official channels: http://beagleboard.org/Support/RMA . They're strict about that.
When you void a product warranty, you give up your right to sue the manufacturer if something goes wrong and accept full responsibility for whatever happens next. And then you truly own the product.
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